Our Story
ELMIDA Solutions was founded in New York City by Joel Abraham, a seasoned EMS professional with over 16 years of experience as an EMT and Paramedic, who also served as an educator and Program Director for an EMS education program. Joel’s career in these demanding fields, combined with his master’s degree in medical informatics from Downstate University, provided him with a deep understanding of the critical role technology plays in healthcare and education.
Through his work, Joel recognized a growing need for robust cybersecurity solutions and seamless cloud migration services, all while maintaining regulatory compliance. As organizations increasingly shifted to cloud-based systems, many struggled to navigate these transitions securely and efficiently. Joel had a vision to bridge this gap by delivering proactive, reliable IT support tailored to the unique needs of healthcare and education systems.
This vision led to the founding of ELMIDA Solutions, a company dedicated to empowering businesses through technology. ELMIDA Solutions exists to ensure that IT becomes an enabler of growth and success, not a source of stress or disruption. This commitment is reflected in the company’s mission.
Our Mission
At ELMIDA Solutions, our mission is to empower our business partners to focus on their individual callings by implementing and managing all their IT needs. We believe that every business has a unique purpose, and our goal is to provide the technological support and the solutions necessary to help them achieve their goals without the distraction of technical challenges. From managing IT infrastructure to providing robust security solutions and data protection, ELMIDA Solutions is dedicated to being a trusted partner that businesses can rely on.
We are committed to delivering reliable, proactive IT services that keep our partners’ systems running smoothly, securely, and in compliance, allowing them to concentrate on what they do best. From cloud migrations to comprehensive security solutions, we tailor our services to meet the specific needs of each partner, ensuring they have the tools and support they need to grow and succeed.
Whether it’s solving complex technical issues or providing ongoing support and guidance, ELMIDA Solutions is dedicated to being a partner in your success, helping you focus on your vision while we handle the technology.
Our Values
At ELMIDA Solutions, we are guided by a set of core values that define who we are and how we serve our partners:
Integrity
We believe in honesty, transparency, and ethical practices in all our interactions. Trust is the foundation of our relationships, and we are committed to earning and maintaining the confidence of our partners.
Partner Focus
Our partners are at the heart of everything we do. We take the time to understand their unique needs and challenges, delivering personalized solutions that drive their success.
Reliability
We are dedicated to providing consistent, dependable IT support that our partners can rely on. Our proactive approach ensures that their technology is always running smoothly and securely.
Innovation
Technology is constantly evolving, and so are we. We strive to stay ahead of the curve, adopting new tools and methods to offer the best possible solutions for our partners.
Continuous Improvement
We are committed to learning, growing, and improving every day. Whether it’s refining our processes or expanding our expertise, we are always looking for ways to better serve our partners and support their growth.
Why Choose Us
Choosing the right IT partner is essential to the success of your business. At ELMIDA Solutions, we stand out because of our unwavering commitment to our partners and our focus on delivering tailored, high-quality IT services. Here’s why businesses choose us:
Personalized Service
We understand that every business is unique, and so are its IT needs. We take the time to get to know your business and customize our solutions to align with your goals and challenges.
Proactive Approach
Our proactive IT management ensures that potential issues are identified and resolved before they impact your operations. We work behind the scenes to keep your technology running smoothly, so you can focus on your business.
Responsive Support
When you need help, we’re here to provide fast, effective assistance, ensuring minimal downtime and disruption.
Comprehensive Solutions
From managed IT services to advanced security and data protection, we offer a complete suite of solutions to cover all your technology needs. With ELMIDA Solutions, you have a single, trusted partner for everything IT.
Compliance Expertise
We understand the complexities of regulatory requirements in industries like healthcare, education, and beyond. Our solutions are designed to help you meet compliance standards, safeguard sensitive data, and maintain peace of mind.
At ELMIDA Solutions, we view ourselves as your partner, not just a service provider. Your success is our success, and we are dedicated to helping you achieve your goals and grow your business.
Commitment to Excellence
We are passionate about delivering the highest level of service and constantly strive to exceed our partners’ expectations. Your success is our priority, and we are committed to helping you achieve it.
Our Commitment to Security
At ELMIDA Solutions, we take security seriously. We understand that the safety of your business data is crucial, and we are committed to implementing and maintaining robust security measures to protect your IT environment.
Our approach includes a multi-layered security strategy that encompasses endpoint detection and response (EDR), managed antivirus, and comprehensive data backup solutions. We stay vigilant, constantly monitoring for potential threats and vulnerabilities to ensure your systems remain secure and your data is protected.
We believe that security is not just about technology but also about awareness and best practices. That’s why we work closely with our partners to develop and implement security policies that align with their business needs, helping to create a secure and resilient IT environment.
With ELMIDA Solutions as your IT partner, you can have confidence knowing that your business is protected by a dedicated team that prioritizes your security and peace of mind.
Our Services
At ELMIDA Solutions, we offer a comprehensive range of IT services designed to support and grow your business:
Managed IT Services
Keep your business running efficiently with proactive maintenance, 24/7 monitoring, and rapid support. We manage everything from software updates to security and data backup, so you can focus on your core business.
Remote Monitoring and Management
Our Remote Management and Monitoring (RMM) services provide continuous oversight of your IT infrastructure, handling software management, automated patch deployment, and rapid issue resolution to ensure your systems are secure and compliant.
Managed Antivirus
Protect your business with next-generation antivirus solutions that leverage AI and cloud-based threat intelligence to defend against evolving cyber threats, while maintaining peak performance and minimal disruption.
Endpoint Detection and Response
Advanced security for detecting and neutralizing sophisticated cyber threats. Our Endpoint Detection and Response (EDR) solutions protect your endpoints with automated responses and real-time behavioral analysis, keeping your IT environment secure.
Microsoft 365 and Google Workspace Backup
Secure and recover your critical business data stored in Microsoft 365 and Google Workspace with automated backups and flexible restore options, ensuring your information is always protected.
Endpoint Backup
Protect critical data across Windows devices, servers, and virtual machines with frequent automated backups and flexible recovery options, ensuring business continuity with minimal disruption.
VoIP Solutions
Enhance your business communications with our robust VoIP platform, featuring advanced features like IVR, automatic call recording, and business SMS to keep your team connected and efficient.
Contact Us
Ready to take your business to the next level with reliable and professional IT support? We’re here to help. Whether you have a question about our services, need technical assistance, or want to discuss a custom IT solution, feel free to reach out.