ELMIDA Solutions’ VoIP services provide a robust, cloud-based communication platform with advanced features like Interactive Voice Response (IVR) for custom call menus, automatic call recording, and seamless call transfers through call flip and forwarding. Business SMS, visual voicemail, and softphone capabilities enable smooth communication across devices. Multi-way conference calling and customizable call routing improve collaboration and call handling. With support for local, toll-free, and vanity numbers, as well as advanced call screening and unified inbox management, our VoIP solutions deliver a secure, scalable communication system that adapts to your business needs.
Interactive Voice Response (IVR)
Streamline calls with customizable menus that direct callers to the right department or service through an intuitive drag-and-drop interface.
Automatic Call Recording
Record calls automatically for compliance, training, and quality assurance, with easy access to recorded conversations.
Call Flip and Call Forwarding
Seamlessly transfer active calls between devices or forward calls to other extensions, numbers, or departments, ensuring smooth communication.
Business SMS and Visual Voicemail
Send and receive business SMS and MMS, and access voicemail transcriptions for convenient message management.
Softphone Capabilities
Use your computer or mobile device as a full-featured phone to make and receive calls, send SMS, and fax.
Multi-Way Conference Calling
Set up conference calls with multiple participants effortlessly, without the need for complex setups or additional equipment.
Local, Toll-Free, and Vanity Numbers
Establish a local presence or brand identity with customizable phone numbers that suit your business needs.
Voicemail-to-Email and Unified Inbox
Receive voicemail transcriptions and fax notifications directly to your email, and manage all communications from one unified inbox.
Advanced Call Routing and Answering Rules
Customize call routing and forwarding based on time, caller ID, or department, ensuring every call reaches the right person quickly.
Presence and Hot Desking
View real-time availability status of team members and enable employees to access their profiles and extensions from any workstation.
Call Screening and Delegation
Screen calls before answering and assign call management tasks to assistants or team members with call delegation.
Park active calls and share lines among users to manage high call volumes efficiently, ideal for busy environments.
Desk Phone and BYOD Support
Choose from a wide range of VoIP-enabled desk phones or bring your own devices, providing flexibility and compatibility for your business.